Policies
Qiao Qiao Reposit - Policies
Location: Sydney, NSW, Australia
Last Updated: October 13, 2025
Introduction / Scope
Welcome to Qiao Qiao Reposit. We sell second-hand books and collectible rare objects through our online store.
By accessing our website, purchasing products, or using our services, you agree to these Terms & Policies. Please read carefully before ordering.
Definitions
• Books: Second-hand printed books.
• Objects: All non-book items, including collectibles, decorative pieces, fragile objects, or furniture.
• Small & ragile objects: Items requiring extra care for safe shipping, typically ceramics and glass.
• Large or delicate objects: Items requiring significant protection during shipping.
• Extra-large objects / furniture: Items recommended for pickup or individually quoted shipping arrangements.
• You / Buyer / Customer: Any person purchasing goods from Qiao Qiao Reposit.
Book Condition Grading Scale
As New / Fine: A book that is in pristine condition, either unread or opened very carefully with no defects. It may have been stored well but is not a factory-fresh copy.
Near Fine: A book that is very close to Fine, but has one or two very minor, specific defects noted by the seller.
Very Good: A book that shows some signs of use, but is still a solid, collectible copy. There are no tears to the binding or pages, but there may be minor flaws like a previous owner's name or slight wear on the cover.
Good: An average, worn book with all pages and text intact. It may have more significant wear, such as sunning, minor tears on the dust jacket, or highlighting/underlining. All defects should be noted.
Fair: A worn book with complete text pages, but may have significant issues like a loose binding, missing endpapers, or noticeable soiling. A dust jacket may be present but torn or damaged.
Poor: A book that is very worn, possibly with loose pages, a stained or scuffed cover, or other significant damage. It is still readable, but has multiple defects.
Ordering & Pricing
• All prices are in Australian Dollars (AUD).
• Prices may change before an order is completed.
• Payment methods: Payments are securely processed via the available payment methods at checkout.
• All orders are subject to availability.
Shipping & Packaging Fees
Domestic (Australia)
• Books: Standard Australia Post shipping is free, unless otherwise stated.
• Small / fragile objects: $10 packaging fee for extra protection.
• Large / delicate objects: $50 packaging fee for additional care.
• Extra-large / furniture items: Pickup is recommended, or shipping arranged via separate quote.
International
• Books & small objects: Flat-rate shipping AUD $50.
• Large or fragile objects: Shipping is individually quoted depending on destination, size, and packaging requirements.
• Buyers are responsible for customs duties, import taxes, and local fees charged by their country.
Dispatch Times
• Orders are usually dispatched within 1–3 business days after payment for books.
• Fragile or collectible objects may require longer for safe packaging.
• Tracking information will be provided whenever available.
Risk & Ownership
• Risk transfers to the buyer once the item is shipped (handed to the courier).
• Ownership/title transfers once full payment is received.
• Qiao Qiao Reposit is not liable for delays, loss, or damage once the item leaves our premises.
Returns, Refunds & Defects
Change of Mind
• No refunds or exchanges for change of mind.
• Buyers must read descriptions and inspect photos carefully.
Damaged or Not as Described
• Contact us within 7 days of delivery with photos of the item.
• Retain original packaging for fragile or collectible items until a claim is assessed.
• Refund or replacement (if available) will be offered after verification.
Returns
• Returns require prior approval.
• Items must be returned in the same condition they were received.
• Return shipping is at the buyer’s expense unless otherwise agreed.
Processing Time
• Approved refunds are processed within 3–5 business days of receiving returned items.
• Refunds are issued to the original payment method.
Consumer Guarantees (Australian Consumer Law)
• Your rights under the Australian Consumer Law (ACL) are not limited by these Terms.
• Items must be as described, fit for purpose, and of acceptable quality, except where inherent wear or imperfections are part of vintage or rare items.
• Nothing in these Terms excludes your statutory rights.
Privacy & Data Protection
Information Collected:
• Name, email, phone number, billing/shipping address, and order details.
Usage:
• To process orders, ship items, and communicate with customers.
• Optional marketing emails (can unsubscribe anytime).
• Website analytics and performance improvements.
Payment & Third Parties:
• Payments are securely processed via the available payment methods at checkout.
• We may share information with couriers, payment processors, or analytics providers as required.
International Transfers:
• If information is transferred overseas, we ensure compliance with privacy and data protection laws.
Retention:
• Records are retained for at least 5 years for tax and legal purposes.
Rights:
• Customers may request access, correction, or deletion of personal information.
Third-Party Links & Services
• Our website may link to external sites or services.
• Qiao Qiao Reposit is not responsible for third-party privacy practices or content.
Governing Law & Dispute Resolution
• These Terms are governed by laws of New South Wales, Australia.
• Any disputes will be subject to the courts of NSW.
Severability & Amendments
• If any clause is invalid or unenforceable, the remainder remains effective.
• Qiao Qiao Reposit may amend these Terms; the “Last Updated” date will indicate current policies.
Contact
For questions about orders, shipping, returns, or privacy, contact:
📧 qiaoqiaoreposit@outlook.com
📍 Sydney, NSW, Australia